customer experience u-haul

u-haul canada could use some lessons from their counterpart in the usa.  a number of recent events has me convinced the canadian franchises have a long way to go before the consumer in canada walks out feeling the same as they do in the states.  my experience  at the whalley store left me feeling as if i was some miscreant who just crawled in off the street. trying to book a reservations for a tow bar install at the marine drive branch and the coquitlam franchise left me with the impression that they didn’t need the business as it took more than 3 days to get a call back and then a last minute opening.  i ended up ordering online for delivery in the washington, then taking the parts to bellingham where i was treated like a super star by every staff person i dealt with young and old alike.  thanks to the guys at U-Haul Moving & Storage of Bellingham, 4549 Meridian St. Bellingham, WA 98226


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